basa Terms and Conditions

Nature of the Agreement

These terms and conditions ("Terms") form a legally binding agreement between basa ("Platform", "we", "our") and the user ("you", "member"). By using basa's website, mobile app or any other channel, you agree to these Terms.

We reserve the right to change these Terms at any time. Continuing to use the service after any change means you have accepted the updated Terms. We therefore encourage you to visit this page regularly.

Definitions

The meanings of key terms used in these Terms are given below:

• "Account" — your personal user profile registered at basa.
• "Balance" — the total of real money and bonus money held in your account.
• "Bonus" — promotional credits granted by basa that may be withdrawn subject to specific conditions.
• "Wagering Requirement" — the obligation to place bets a set number of times before bonus funds may be withdrawn.
• "Prohibited Activity" — fraud, multi-accounting, bonus abuse or any other dishonest conduct.

Registration Eligibility

To open an account at basa you must meet the following conditions:

• You must be at least 21 years old. 21+
• You must reside in a region where this type of online gaming is legally permitted.
• You may hold only one account in your name — multiple accounts are strictly prohibited.
• All information provided at registration must be truthful, accurate and up to date.

Identity Verification (KYC)

basa is committed to maintaining a safe and transparent environment. To that end, we may request documents for identity verification before processing a withdrawal or in certain other situations. These may include copies of a national ID card, passport or other government-issued identification.

To learn how your personal information is collected, stored and used, please read our Privacy Policy.

Account Security

It is your responsibility to keep your login details (username and password) completely confidential. Do not share your password with any third party. You are responsible for all activity carried out from your account. If you suspect unauthorised access, notify our support team immediately.

Deposit Terms

The minimum deposit amount at basa is ৳300. Accepted deposit methods are bKash, Nagad, Rocket and Upay. Deposits must be made from a payment account registered in your own name — deposits from third-party accounts are not accepted.

After a deposit is processed it is normally credited to your basa account quickly. If there is any delay, please contact our 24/7 live chat support.

Withdrawal Terms

The minimum withdrawal amount is ৳800. bKash, Nagad, Rocket and Upay may be used for withdrawals. Withdrawals are generally completed within 5 to 30 minutes.

The following conditions must be met before a withdrawal request is approved:

• If any bonus has been accepted, the applicable wagering requirement must be completed in full.
• Identity verification (KYC) must be complete.
• The withdrawal method should preferably match the deposit method.

Legitimacy of Funds

Funds you deposit must come from a legitimate source. Using basa for money laundering or any other illegal financial activity is strictly prohibited, and any suspicious activity of this kind may be reported to the relevant authorities.

Welcome Bonus

A 100% bonus is available on the first deposit at basa, up to a maximum of ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, and to withdraw the bonus you must wager ৳1,000 × 25 = ৳25,000.

General Bonus Rules

The following rules apply to claiming and using any bonus at basa:

• Funds earned from a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.
• Multiple bonuses cannot be claimed at the same time unless specifically permitted.
• If bonus abuse is suspected, basa reserves the right to cancel the bonus and suspend the account.
• Bonus promotions may be changed or withdrawn at any time.
• Only one bonus account is permitted per household, per device or per IP address.

Other Promotions

basa offers various promotions including a weekly deposit festival, slots bonus, cricket season rewards, birthday special gifts and a refer-a-friend bonus. Each promotion has its own terms and wagering requirements, which are detailed on the relevant promotion page.

For any questions about bonuses, you will find relevant information on our FAQ page.

Prohibited Activities

The following activities are strictly prohibited at basa:

• Creating or operating more than one account.
• Registering with a false identity or using another person's identity.
• Placing bets using software, bots, scripts or other automated methods.
• Deliberately exploiting platform vulnerabilities or technical errors.
• Using the service for money laundering or any other illegal financial purpose.
• Placing coordinated bets to exploit the bonus system.
• Threatening, harassing or engaging in abusive behaviour towards other users.

Consequences of Violations

For any breach of the rules listed above, basa reserves the right to take the following actions: issue a warning, temporarily suspend the account, permanently close the account, forfeit bonuses and winnings, and pursue legal action where applicable.

VIP Tiers and Benefits

basa's VIP programme has five tiers: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each tier — from a maximum of 0.3% at Bronze up to a maximum of 1.5% at Diamond. Weekly cashback is calculated on the total net loss for that week (total losses minus total winnings) at the applicable rate.

For example: a Gold-tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180 in cashback.

VIP Tier Changes

Your VIP tier is determined by the type and volume of your play. It is possible to move up to a higher tier through regular and active participation. basa reserves the right to change the terms of the VIP programme at any time, and affected members will be notified of any changes.

Bet Acceptance and Cancellation

basa accepts bets in accordance with its established rules. If a bet needs to be cancelled due to a technical issue, incorrect odds being published or any other unusual circumstance, basa reserves the right to refund the stake for that bet.

Technical Issues

basa will not be held liable for any game or bet left incomplete due to internet disconnection, power failure or device problems. However, if such a situation arises, please contact our support team and we will try to provide an appropriate resolution.

Result Disputes

If you have an objection regarding the outcome of a bet, you must notify our support team via live chat or email within 7 days of the bet being settled. Objections submitted after this period may not be considered.

Self-Control Tools

basa believes that healthy entertainment depends on informed decisions. We therefore give members the option to use deposit limits, loss limits and self-exclusion. Keep control of your spending and your time.

For more detailed information on the risks of gambling and how to play responsibly, please read our Responsible Gaming Guide.

Age Verification

We are firmly committed to protecting minors. All services at basa are for ages 21+. If there is any possibility that a minor could access your device, we recommend putting appropriate parental controls in place.

Use of Personal Information

Information you provide during registration and transactions is used solely for delivering the service, verifying your identity and meeting legal obligations. Personal information is not sold to third parties.

All data is transmitted and stored in encrypted form using SSL technology. Our Privacy Policy contains full details on data protection.

Limitation of Liability

basa is not liable for: losses caused by internet disconnection; faults in third-party software or services; unexpected technical outages; or losses resulting from your own negligence or breach of these Terms. In any event, basa's total liability is limited to the balance held in your account.

Dispute Resolution

If a dispute arises, please first try to resolve it directly via our 24/7 live chat or email. We provide support in both Bengali and English. If the matter is not resolved through our support team, alternative steps will be discussed.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect. A failure by basa to exercise any right will not be considered a waiver of that right.

Voluntary Account Closure

You may permanently close your account at any time by contacting our support team. It is advisable to withdraw any remaining balance before requesting closure. Any active bonus or incomplete wagering will be cancelled.

Account Closure by basa

basa reserves the right to close any account without prior notice for breach of these Terms, suspicious activity or legal reasons. Whether any legitimate balance (excluding bonuses) is returned will depend on the outcome of an investigation.

Changes to Terms

basa may change, revise or update these Terms at any time as needed. For significant changes, we will try to notify members as early as possible. The latest version will always be available on this page.

Contact

If you have any questions or comments about these Terms, please contact our support team:

• 24/7 Live Chat: available directly on the website and app
• Email: [email protected]

To learn more about basa, visit our About Us page.