basa Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how basa collects, uses, and protects your information.
This Privacy Policy ("Policy") applies to all users of the basa platform's services. When you use basa's website or mobile application, you are considered to have accepted the terms of this Policy. We take the privacy of your personal information very seriously and ensure all necessary measures are in place to protect it.
This Policy should be read together with our Terms and Conditions, as both documents together form the overall framework for using our services. For any questions, you may contact our support team.
1. What Information We Collect
We collect various types of information during account registration and use of the basa platform. This information comes primarily from two sources — what you provide directly, and what is collected automatically while you use the platform.
1A Information Provided Directly
Information you provide during registration and account management:
- Full name and date of birth
- Mobile number and email address
- Username and password
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Messages and requests sent to customer support
1B Information Collected Automatically
What is technically recorded while you use the platform:
- IP address and device type
- Browser type and operating system
- Date, time, and duration of platform access
- Pages visited and links clicked
- Bet history and game activity
- Session information collected from cookies
2. Purpose of Using Your Information
basa uses your information only for specific and legitimate purposes. We never collect your information unnecessarily or process it beyond the stated purposes.
Primary Purposes
- Account Management: Your information is used to create, verify, and maintain your account.
- Transaction Processing: To complete deposits and withdrawals and to keep records of related transactions.
- Service Improvement: For analytical work to improve the platform's functionality and usability.
- Security: To detect and prevent fraud, unauthorised access, and suspicious activity.
- Customer Support: To respond to your complaints, questions, and requests and to provide assistance.
- Bonuses and Promotions: To provide relevant offers and rewards based on your eligibility.
- Responsible Gaming: Game activity is monitored to uphold the responsible gaming policy on the platform.
- Communication: To send important updates, policy changes, or account-related notifications.
What We Do Not Use Your Information For
- Sending marketing messages without your consent
- Selling to unrelated third parties
- Profiling or automated decision-making that affects your rights
- Any purpose beyond those stated in this Policy
3. Sharing Information with Third Parties
basa does not sell your personal information to any third party. However, in certain circumstances, necessary information may be shared with trusted partners to operate the services.
Service Provider Partners
Only the necessary information is shared with technology and service providers that assist in operating the platform. These partners act according to our instructions and may not use the information for their own purposes.
Mobile Payment Providers
To complete transactions through bKash, Nagad, Rocket, and Upay, it is necessary to send relevant information to those providers. This transaction information is also subject to the respective provider's own privacy policy.
Security and Fraud Prevention
Relevant information may be shared with specialised security service providers to ensure platform security and to detect fraudulent or unauthorised transactions.
Legal Obligations
It may be our legal responsibility to disclose necessary information in response to a court order, legal process, or a valid request from a competent authority.
4. Cookies and Tracking Technologies
basa's website and app use cookies and similar technologies. These technologies store small data files in your browser that help improve your experience.
Types and Purpose of Cookies
- Essential Cookies: Strictly necessary for maintaining login sessions, security verification, and core functionality. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (such as language settings) and to provide a personalised experience.
- Analytics Cookies: Help us understand which pages are used most and which parts of the platform need improvement.
- Security Cookies: Used to detect and prevent fraud and automated attacks.
You can manage cookies from your browser settings, but disabling essential cookies may prevent some core platform features from working correctly.
5. Data Storage and Security
basa uses industry-standard technical and organisational measures to protect your information. Our security framework is reviewed and updated regularly.
SSL Encryption
All data transmission on our platform is secured with SSL/TLS encryption. If you see the padlock icon in your browser's address bar, the connection is secure.
Secure Data Storage
Your information is stored on secure servers. Passwords are stored in hashed form — even our staff cannot view your password directly.
Access Control
Only authorised staff can access your information, and only on a strict need-to-know basis. All data access is logged and monitored.
Data Retention Period
Necessary information is retained for as long as your account is active. Even after account closure, information may be retained for as long as required for legal obligations, dispute resolution, and contract enforcement. Information that is no longer needed once its purpose is fulfilled is deleted securely.
6. Your Rights Regarding Your Information
You have several important rights regarding your personal information. basa respects these rights and ensures they are exercised appropriately.
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances you may request that your information be deleted, though legal obligations may impose limitations in this regard.
Right to Object to Processing
You may object to the processing of your information for specific reasons, particularly in the case of direct marketing.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily paused.
7. Protection of Minors' Information
Age Verification and Restriction
All basa services are strictly for users aged 21 and above. We do not knowingly collect any information from persons under 21 or allow them to use our services.
An age verification process is followed at registration. If we become aware that we hold information belonging to a person under 21, it is deleted immediately and the associated account is closed.
If you suspect that someone you know who is under age is using basa, please notify our support team immediately. To learn more, read our responsible gaming policy.
8. Changes and Updates to This Policy
How Policy Revisions Are Made
basa reserves the right to revise or update this Privacy Policy as needed. For any significant changes, we will notify you through the following methods:
- By publishing a notice on the website
- By sending a message to your registered email or mobile number
- Via a pop-up notice when you log in to the platform
If you continue using the platform after any changes, you will be considered to have accepted the updated Policy. We therefore recommend that you visit this page regularly.
To learn about the overall rules governing the service, read our Terms and Conditions, which set out the detailed terms for using the platform.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us. basa's support team is able to assist in both Bengali and English.
Support Channels
To learn more about us, visit our About Us page.
basa is with you to protect your information
Your personal information is completely safe. Our support team is always ready for any questions.